How does Ready Ticket collect personal information?
Generally, we collect personal information when You:
- make a purchase through our network which includes our website, mobile sites, or box offices;
- register as an Account via our website or mobile site;
- participate in a Ready Ticket survey, competition, promotion or other marketing campaign;
- indicate that You wish to receive news, offers or other marketing material from Ready Ticket;
- make an inquiry or a complaint through our customer services; and/or
- have other dealings with Us, for example, via social media or in person, over the phone or when you write to Us.
The following list is illustrative of some instances when personal information may be collected, however it is not meant to be exhaustive, namely when You:
- Become a registered user of the Readyticket.com Website
- Purchase tickets for admission to an event or venue
- Sign-up or subscribe for products or services that We may periodically make available
- Participate in special promotions
In certain circumstances, We may also collect personal information about You in the course of combining and analysing different data which, in and of themselves, may not contain personal information.
Sometimes we collect personal information about You from other sources, for example:
- people making a purchase on Your behalf;
- third party suppliers and contractors who assist us to operate our business, such as:
- information technology suppliers
- marketing and digital services suppliers
- research and development organisations
- data partners
- analytics consultants; and
- publicly available sources of information
What kinds of personal information does Ready Ticket collect and hold?
The kinds of personal information that we collect will vary depending upon our interaction with you but may include:
- your name, address and other contact details (like your telephone number);
- your email address;
- your date of birth;
- your gender;
- transaction details relating to any purchase(s) that you have made with us or that have been made on your behalf;
- your Account username;
- any preferences that you select; and
- any other personal information which may be required in order to facilitate your dealings with us.
Ready Ticket uses the information collected for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.
Does Ready Ticket collect and store my credit card information?
At no stage does Your entire credit card number get collected or stored in Ready Ticket’s system. The only parties to receive the entire card number are Ready Ticket’s bankers and their Payment Gateway.
Your web browser must accept cookies in order to use the Ready Ticket service. You may modify your Internet browser’s settings to notify You whenever any website requests to deposit a cookie on Your computer’s hard drive. This notification option generally gives You the opportunity to decide whether to accept or refuse a cookie before it is deposited
Since cookies aren’t useable for identifying individuals (i.e., We will not store non-public personal information in a cookie), these advertisers will never know who You are. Depending upon Your browsers capabilities, You may be able to alter Your browser settings to opt out of receiving targeted advertisements from Our advising partners.
Ready Ticket takes commercially reasonably security measures to protect Your personal information against unauthorized access to, unauthorized alteration, and disclosure of data We uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate the service. Although Ready Ticket owns the code, databases, and all rights to the service, you retain all rights to your data.
Data Quality and Security
Ready Ticket uses data security systems to encrypt Your personal information to reduce the risk of loss, misuse, and alteration of Your information, or that Your information will be obtained by unauthorized persons. Ready Ticket also employs firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering our systems.
Access and use of personal information is restricted to employees, third parties or agents with a need to know. These individuals are bound by confidentiality obligations.
Ready Ticket protects the personal information it collects in a secure database stored by our third party data storage provider. It is in proprietary data format, which can only be read using proprietary tools.
Ready Ticket employees are required, as a condition of their employment, to treat personal information held by Ready Ticket as confidential, and to maintain the confidentiality of that personal information. They are also required sign in and use a password when accessing Ready Ticket systems and to undertake training about how to manage personal information.
However, because of the increasing sophistication of computer hackers and others who would seek to invade computer systems for the purpose of stealing information, damaging systems or denying systems’ ability to operate effectively to safeguard personal and financial information as intended, We make no guarantee as to the security of personal information in Our possession or the impenetrability of Our computer systems under unusual circumstances, or Our computer system’s resilience to future sophisticated attacks.
Ready Ticket also, cannot safeguard any data stored on Your own personal computer, or any public computer upon which You might elect to access this Site.
How does Ready Ticket hold personal information?
Ready Ticket may hold your personal information in electronic or hard copy format or a combination of both. This personal information may be combined or linked with other information held about, or which we attribute to, you, including:
- Information (personal or otherwise) that we collect from our website and mobile site (as described in this Policy in relation to “Cookies, Tracking and Advertising”) or from third parties.
- We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
How And When Does Ready Ticket Collect Non-Public Personal Information?
In the course of selling tickets or other merchandise, We may collect and maintain certain nonpublic personal information that will help Us to more efficiently perform various transactions. In addition, We may be required to share your personal information with certain entertainment organizations and venues (a ‘Seller’) as part of our contractual relationship with them.
If you wish to remain anonymous when You purchase tickets to an event, You may purchase your tickets in person, directly through our box offices. However, Ready Ticket cannot guarantee or confirm Your admission at the Event if your Receipt or Confirmation with the unique Bar code or QR code, is lost or stolen, since You would not have completed the registration process with Us, which includes providing some personal information.
In such a case Ready Ticket would be obligated to give admission to the first person presenting the Receipt or Confirmation. (See Why register with Ready Ticket in the FAQs)
How And When Does Ready Ticket Use Public Personal Information?
Ready Ticket may utilise Your personal information in several discrete ways, including, but not limited to, any of the following:
- If You are purchasing tickets for admission to an event or venue, the Company utilizes Your personal information to complete the purchase transaction and to communicate with You about Your ticket order or other inquiry.
- Whenever You purchase tickets for admission to an event or venue, We may be required to share Your personal information with a third party credit card processor to facilitate completion of Your transaction. The credit card processor may share the same information with Your credit card issuer for the issuer’s use in connection with gathering data related to use of their cards, rewards programmes or other purposes. Ready Ticket is not liable nor exercises control over any of the interactions between credit card processors, issuers, or the like. You are urged to read and become familiar with the privacy policies governing the use of your credit cards.
- When you purchase a ticket or admission to an event or venue, we may be contractually required to pass your personal information to the Seller so that they may communicate with you about the event you are going to attend. Under those circumstances, we cannot offer you the option to opt-out from having your information passed to the Seller, and Ready Ticket shall not liable for the use of your personal information by the Seller.
Use of Your Personal Information by a Seller
When You purchase tickets to an event, you should read and become familiar with the privacy policies of the Seller. Ready Ticket has no control over the use of Your personal information by any Seller and You agree that Ready Ticket is not liable for any use of Your personal information by a Seller. If You have special preferences concerning use of Your personal information by a Seller, You must communicate those preferences directly to them.
When You visit our Website, We may also gather certain information about the use of your computer that We aggregate with similar information collected from other visitor’s computers, which We use for statistical and other purposes (see “Aggregate Information”).
Third-party advertising companies may utilize our Website to display ads of their choosing. These companies may use information (not including Your name, address email address or telephone number) about Your visits to this and other Web sites in order to provide advertisements about goods and services of interest to You. If You would like more information about this practice and to know Your choices about not having this information used by these companies, you can visit XXXX.
Third Party Sites
Ready Ticket’s interaction with You
We may occasionally contact You, typically by email, to notify You of information that might affect Your event experience, cancellations, or errors in Your order. Additionally, We may contact You regarding offerings of future events, products, or services that may be of interest to You. If You are not interested in receiving email notices or advertisement from Us, You can unsubscribe at any time.
In certain instances,You may consent to share personal information via an “opt-in” or “opt-out” mechanism. Upon receiving Your consent via such mechanism, Ready Ticket may disclose Your personal information to third parties.
Sharing Information with Trusted Sites
Ready Ticket may share personal information to trusted third parties or agents who assist Us in operating our Site, conducting our business, or the provision of the Services to You. These third parties or agents may use Your personal information only to the extent necessary to perform the services they provide to Ready Ticket, and are required to provide a comparable level of protection and confidentiality of Your personal information.
Ready Ticket may release Your information if, at our sole discretion, We believe the release of Your personal information is necessary to: (a) comply with a legal obligation such as a court order or subpoena, (b) protect and defend the rights or property of Ready Ticket (c) protect and defend the rights, property or safety of others, and/or (d) to protect against legal liability. Additionally, Your personal information may be shared in the event of a sale or acquisition of Ready Ticket.
Opting-out, Correcting and Updating Your Information
Ready Ticket utilises Email as a vital and primary communication channel with registered users of this Site. By providing us with Your Email address, You grant to Ready Ticket (and its service providers) permission to communicate with You via Email for any purposes Ready Ticket determines to be relevant to Your use of this Site or Your relationship with Ready Ticket, including, but not limited to, system messages, product updates, service announcements and other marketing messages. You may opt out of receiving any marketing messages that We may send to You.
Users who do not wish to receive marketing Emails are requested to contact Ready Ticket via Email email@example.com. Users are not able to un-subscribe from system messages, product updates and service announcements, which contain important information about service notices and responsibilities. Ready Ticket occasionally communicates with its users via Email to provide information about requested services and regarding issues related to their account.
How Long Is Your Personal Information Retained?
If You are a registered user of our Website, We may retain Your information as long as You maintain Your registered status. From time to time, and out our discretion, We purge our computer system of information relating to visitors of our Website and their past transactions.
What Is “Aggregate Information” And What Does the Company Do With It?
Typically, as visitors browse Our Website, Our computers automatically collect information related to how certain features of Our Website are used, the geographic region Our visitors are contacting us from, and how many people visit Our Website at any given time. We only use this information in the aggregate, which means that We only derive meaning from the collective information We gathered for a period of time. We refer to this information as “Aggregate Information”.
Aggregate Information includes, but is not limited to, Your computer’s (i) Internet browser type (e.g., Microsoft Internet Explorer 5.5), (ii) IP address, (iii) resolution settings, (iv) platform type, and (v) originating URLs of referring web pages. We use Aggregate Information to (a) help diagnose problems with Our computers, (b) administer our Website, (c) share certain generalized demographic information with Sellers and our advertising partners about visitors of Our Website, and (d) provide Our advertising partners with information regarding which visitors saw and clicked on certain advertisements on our Website. Aggregate Information does not contain any personal information of any of Our Website visitors.
When Might Information Be Disclosed As A Matter Of Law?
We may disclose non-public personal information to unrelated parties in special cases when We have reason to believe that that disclosure is necessary to identify, contact, or bring legal action against a person or persons who may be causing injury to, or interference with, the rights or property of Ready Ticket, (including our Website), computer users accessing Our Website, or any third party. In addition, We may disclose information about individuals who access our Website to law enforcement agencies, judicial or government authorities, or to other individuals or entities in response to subpoenas, court orders, or other legal processes.
Links To / From Other Sites
Our Website contains links to other Internet websites which We do not operate and, conversely, other Internet websites may contain links to our Website. We are not aware of and are not responsible for the privacy policies, practices, or content of such other websites. We encourage visitors to read and become familiar with the privacy policies maintained by such other websites.
Information about Minors and Children
Our Website, our products and merchandise for sale, do not target children, and our Website does not seek to collect contact information from persons under the age of 13. However, should we become aware that a child under the age of 18 has provided us with personal information; Ready Ticket will take the necessary steps to remove such information and terminate the child’s account.
If you are under the age of 18, please do not, submit any personal information to our Website, or ask us to email you.
If you have any queries about this policy please contact us at: